Contact Us

We'd love to hear from you

Whether you are a local authority looking to make a referral, a professional seeking information about our services, a young person or family member with a question, or a neighbour with a concern, we are here, and we respond promptly.

We aim to respond to all enquiries within one working day, and to placement referrals within 24 hours.

FOR YOUNG PEOPLE AND FAMILIES

If you are a young person considering living with us, or a family member wanting to find out more about our service, please don’t hesitate to get in touch. We are happy to answer any questions, arrange a visit, or simply have a conversation about how we might be able to help.

If you have a concern or complaint, you can also reach us through the same contact details above. Please see our Complaints page for full information about the process.

EMERGENCY AND OUT-OF-HOURS

For safeguarding emergencies out of hours, please contact the relevant emergency services (999 or 101) in the first instance. Our on-call number is also available to all residents and professional partners — please contact your key worker or the duty manager for the current on-call details.

Want to have a chat

We respond to all placement referrals within 24 hours. Whether you have a planned placement or need to discuss an emergency admission, our team is here, and we’re ready to help.

Telephone

020 8797 0509

Mobile

07860 115205

Registered Address

149 Boston Manor Road, Brentford, TW8 9LE

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